Shipping policy

Orders placed with us usually ship out on the same day as the order is placed.  Outside of our control (lost in shipping, delivered to the wrong address, etc.) most packages are shipping around 3 days by UPS Ground.

Shipping Rates

Shipping prices are calculated by weight and size of box and we've narrowed down our flat rate fees so that it averages correct within only a few cents 9 out of 10 times.
The shipping costs we charge for our customers is a flat fee and based on the region of the nation your product is being shipped to; we do not ship outside of the continental US at this time. We reserve the right to invoice additional shipping costs and withhold fulfillment until paid. Exceptionally large orders or those containing heavier or more fragile items would be examples of instances where we would require additional shipping costs and are not regular occurrences.

Effective 6/3/2024
Shipping orders $100 and above will ship free! However, we reserve the right to invoice partial or full shipping cost on orders that meet the free shipping rate in instances where cost exceeds $20. Thank you for understanding!

Why can't I complete my purchase for shipping?
Non-local customers (online orders being shipped or delivered) must amount to $10 or more to qualify for purchase. Shipping costs fluctuate and we try to keep our flat rates reasonable and having a minimum cart cost is an effort to make shipping costs worth it for the customer.

Additionally, certain items are simply too large and weigh too much for us to reasonably ship. These items will not allow you to complete your purchase. We try to add notes in the item description in red text for items too large to ship but sometimes miss marking them; check with us by chat if you're unable to complete a purchase and do not see a note. If you're in urgent need of an item marked as too large to ship, you can always contact us directly by phone or chat and we can potentially invoice you the total shipping cost directly. We retain full discretion on if and when such exceptions can be made.

Why was my order cancelled?
We reserve the right to separately invoice additional shipping costs for oversized items or packages. We always make attempts to contact the customer (by email, text, and voicemail where communication options are visible for us) but will not indefinitely hold items past 48 hours of an unpaid invoice. If the item is still available for purchase, we're happy to help create a new invoice for your order in the future.

3/18/21 Update: If 5 or more My Little Ponies are ordered for Shipping, we will contact you for to pay additional shipping costs.  

Shipping Returns and Exchanges
We do not accept returns or exchanges for shipped items except in cases of manufacturers’ defects, in instances where an item has been damaged in shipping, or in those instances where we cannot ship a replacement in exchange for the damaged item.

Customers should contact our staff by phone or by email as soon as reasonably possible once items have been received if any problems seem evident from shipping or through manufacturer defect. Do not throw away your packaging. Be prepared to provide photographic evidence of the packaging (both inside and out) your item was received in if you suspect your item was damaged due to shipping error. We can assist you in filing your own claim against the shipping company or will file our own claim, depending on which will resolve your problem fastest. Investigations can take anywhere from two to ten days or even more than two weeks and we appreciate your understanding and patience throughout the process.

We inspect every item before packaging them for shipping and have had almost no issues to speak of since beginning our online store’s shipping procedures and strive to maintain that excellence. However, we are not a retailer of collector’s quality/genuine vintage toys and will not accept responsibility for or provide returns or exchanges for minor blemishes toy packaging may incur in shipping. Our concern is with the toy arriving safely to you and that it functions as advertised.

If you are purchasing an item online from us you would like additional care and attention to in shipping, please contact us directly by phone or email and we can discuss potential reasonable accommodations.