Refund policy

Returns and Exchanges
We're a small, independent toy store, and we want every toy that leaves here to be a happy one. Here's how returns and exchanges work.

Exchanges
Unopened items in their original packaging can be exchanged for something of equal or greater value within 30 days with your receipt. Gifts too, with a gift receipt. Returns are exchange only. We don't give cash refunds or store credit for returns.

Refunds
We refund an item if it hasn't left the store yet, if it has a manufacturer's defect and we can't replace it with one in stock, or if something shipped to you arrives not working and you send it back.

Final Sale
Sale and clearance items, seasonal items, custom art, sample and goodie boxes, plush, and fidgets that have been popped can't be returned or exchanged. Gift cards can't be cashed out.

Playing in the Store
We love when kids try things out! If something gets broken beyond normal play, it'll need to be purchased. Please check your items before you leave, since any damage needs to be reported before you leave the store.

Broken Toys
We can't exchange or refund toys broken outside of normal play, including toys used outside their age range. Check the age range and description before you buy and you'll be all set.

Need to Change Your Order?
Once your order is placed, it's all set and we start getting it ready for you. We can't add to it or swap items, but we're happy to take an item off and refund it. Want something else? Just place a new order and we'll get it ready right alongside your first one.

Holiday Gifts
Holiday gifts can be exchanged all through January with a gift receipt. Our regular 30-day policy picks back up February 1.

Shipped Orders
If something you ordered online arrives not working, send us a video and photos and we'll submit it to the brand for you. That's usually the fastest way to get it made right. Or ship it back to us, with return shipping on your end, and we'll refund you as soon as it arrives. If it arrived damaged in shipping, keep the packaging and send us photos of the item and the box, inside and out. Small dings to the packaging aren't covered.

Unclaimed Orders
Once your order is ready, we'll hold it for 3 days. Need longer? Just call or message us and we'll work it out. Orders not picked up within 90 days, or sent back to us because of an address error, are considered abandoned and can't be refunded or exchanged. We'll reach out more than once, so leave a phone number at checkout.

Exchanges are at the discretion of our management team.

Updated November 2026