Good to Know

Everything you might want to know before you shop with us. Still have a question? Call us at (205) 345-0061 or chat with us during store hours.

When are you open?

Monday–Friday 10am–5pm, Saturday 10am–4pm, closed Sunday. Holiday hours are coming soon, so check back!

Where are you?

431 Main Ave in Historic Downtown Northport, AL 35476.

How does in-store pickup work?

Add everything to your cart and choose In-Store Pickup at checkout. We'll let you know when your order is ready. When you get here, call us at (205) 345-0061 and we'll bring it right out to you. Pickup is free.

How long will you hold my order?

We hold ready orders for 3 days. Need longer? Just call or message us and we'll work it out. Orders not picked up within 90 days of purchase are considered abandoned and aren't eligible for a refund or exchange.

Do you deliver?

We don't offer local delivery right now, but pickup is quick and easy, and we ship within the continental US.

How much is shipping?

Shipping is a flat rate based on your region, and most orders ship the same day by UPS Ground (usually about 3 days). Orders of $100 or more ship free. For very large or heavy orders, we may contact you about additional shipping costs. We don't ship outside the continental US at this time.

Why can't I complete my checkout?

Two common reasons. First, shipped orders need to be $10 or more. Second, some items are simply too big or heavy for us to ship, and checkout won't go through with those for shipping. Choose In-Store Pickup instead, or chat or call us. In some cases we can invoice you the full shipping cost directly.

Do you gift wrap?

Yes! Gift wrapping is free on gifts $9.99 and up. Online, look for the gift wrap checkbox on the product page before you add it to your cart. If you don't see the box, that item isn't eligible.

Can I buy Nee Doh or squishies online?

Nee Doh, Speks, and squishies are sold in our store only, so come see us in Northport!

Do you carry LEGO?

Not this year. We chose to bring in more unique, hands-on, imaginative toys instead, things you can't find just anywhere. Try Building Toys under Shop by Interest for great alternatives.

What's your return policy?

We offer exchanges rather than refunds. Unopened items in their original packaging can be exchanged for something of equal or greater value within 30 days with your receipt. Holiday gifts can be exchanged through the end of January. Sale, clearance, seasonal, plush, and personalized items can't be returned or exchanged.

If something you ordered online arrives not working, send us a video and photos of the issue and we'll submit it to the brand for you. That's usually the fastest way to get it made right. If you'd rather send it back instead, you're welcome to ship it to us, with return shipping on your end, and we'll refund you as soon as it arrives. If it arrived damaged in shipping, please keep the packaging and send us photos of the item and the box, inside and out. See our full return policy for details.

What forms of payment do you take in store?

All major credit and debit cards, cash, and Apple Pay. We don't accept checks.

Do you sell gift cards?

Yes! You can buy a gift card online or in the store.

Can you help me pick a gift?

Our menu is built to make it easy! Use Shop by Age, Shop by Interest, Shop by Price, or Shop by Brand to narrow things down, or browse our Best & Brightest picks. And if you're nearby, stop in. Our team loves helping you find the perfect gift in person.

How do I join the Birthday Club or Grandparent Club?

Find both under Join the Fun in our menu, or at the bottom of any page.